Warranty Policy

This policy is applicable exclusively to items sold and dispatched by nabalis.com, and it pertains only to products bought as new-in-box. It does not extend to products made by other brands that are sold and shipped by a third-party vendor, distinct from Nabalis.

The warranty provided is solely for the initial buyer of the product and cannot be transferred to others.

Warranty Terms

Nabalis is committed to the quality of its products. We assure you that your product will be free of manufacturing flaws. If you do find any such defects, we request that you inform the Nabalis Support Team immediately after receiving the item. We are prepared to offer the necessary support and provide replacements as needed.

It's important to note that since all orders are international, we're unable to directly repair the products ourselves. Instead, it is a standard practice for us to send replacement parts to address any warranty-related issues. These parts will be identical to the ones in your original product; we do not offer upgraded parts for replacements.

In this warranty, 'defects' refer to any faults in the materials or craftsmanship that affect the product’s functionality. Please be aware that the Nabalis Support Team is not responsible for any indirect or secondary damages that may arise from using the product.

Applicable Warranty Periods

  • Warranty Length: This warranty is valid for one year and is specific to the original item purchased.
  • Scope: Nabalis products are protected under a limited warranty, which is non-transferrable and intended for normal use.
  • Support Within Warranty: During this one-year period, Nabalis provides complimentary assistance and replacement for qualified maintenance issues, without any shipping or replacement charges.
  • Post-Warranty Support: After the first year, Nabalis continues to offer free warranty customer service.（Q&A）

Warranty Covered

This warranty covers specific issues including:

  • Loose or spinning pivots
  • Stiff handles
  • Stripped or stuck hardware
  • Excessive handle play or tap
  • Loose zen pins
  • Missing components
  • Damage from shipping

Defective items must be reported within 7 days of delivery.

Warranty Service

If you identify a flaw in your product, kindly submit a warranty claim with the following details:

  • Your Order Number.
  • A Photo or Video showcasing the defect.
  • Date of your Purchase.

These details will aid us in swiftly and accurately diagnosing the problem and facilitating its resolution.

Please anticipate a processing time of 1-3 business days after we receive your complete claim.

Once your request for maintenance under the warranty is approved, we will offer necessary guidance and suggestions for fixing the issue.

Should a replacement be necessary, we dispatch all available products within 1-2 business days, typically using shipping services like Cainiao, 4PX, USPS, or Swiship and the like.

Warranty Exceptions

The Nabalis Support Team is not responsible for any indirect or secondary damages arising from product usage. The following are exclusions from the warranty:

  • Imitation products made by other brands.
  • The warranty is exclusive to the original buyer and cannot be transferred.
  • This warranty does not extend to orders for hardware kits.
  • Products purchased through dealers or resellers, rather than directly from nabalis.com, are not covered under this warranty.
  • The warranty does not include normal wear and tear, such as dents, scratches, stains, fading, or tears.
  • Issues arising from changes in quality due to weather and environmental conditions are not covered.
  • Damages resulting from incorrect assembly or disassembly.
  • Damage due to the use of unsuitable cleaning products, alterations, misuse, abuse, or unforeseen events (force majeure).

What should I do if my product arrives damaged?

Upon receiving your order, we advise you to inspect the shipment right away. Make sure to note any damages, especially to balisongs, at the time you sign for the delivery.

Should you find any damages or losses, please contact the Nabalis Support Team promptly via our 'Contact Us' page.

It's important to report these issues within 3 days of receiving your delivery. Failure to do so may result in Nabalis not accepting your claim.

Keep all the original packaging materials in the event that a return is necessary.

If your order hasn't arrived within the expected 30-day delivery period, please inform us immediately. We will investigate the status of your order and offer an appropriate resolution.