Frequently Asked Question

We ship from China to almost everywhere, except for remote islands and specific countries including India, Jordan, Armenia, and Georgia.

In the event of a seizure, we offer to resend or refund your purchase.

If customs clearance cooperation is needed, please assist promptly by providing the necessary information to customs officials.

Also, We have manage to ensure smooth customs clearance and deliver products to the customers, including Australia, Canada and UK.

Most countries do not require payment of customs duties, with the exception of Brazil and Turkey.

The exact amount of customs duties is determined by your local laws.

If you have any questions, please contact us and Nabalis Support Team would like to provide further assistance.

Please check the current order status by clicking the tracking link in your shipping notification.

If there's no update over 7 days, please through "Contact Us" for further help.

Generally, the estimated delivery time is 15-20 days for most countries, excluding holidays and special cases.

For the USA, France, Spain, Switzerland, Japan, and Singapore, the estimated delivery time is 10-15 days.

Please note that these are estimates and actual delivery times may vary.

We offer free shipping worldwide on any item.

We use various shipping carriers including Cainiao, USPS, 17track, and local post offices in different countries.

First, check with family, friends, roommates, or neighbors to see if they received the package on your behalf.

In addition, please contact the local shipping company to verify whether the package was delivered to the correct address.

If the package is still missing, please us "Contact Us" for any assistance.

Returns to the sender in China are typically due to regulated knives/prohibited liquids leading to package returns.

No worries, we will promptly resend the package or select a different shipping route. Resent packages usually pass through security checks and are delivered without issues.

International returns in customers' location often occur due to incorrect address information provided by the customer, resulting in delivery failure or the package being sent to the wrong address.

We recommend contacting the local shipping company to provide the correct address and request delivery to the correct location.

If your package has not been shipped, we will cancel your order promptly upon receiving a cancellation request. Please feel free to use the "Contact Us" page to proceed with the cancellation.

If the package has already been shipped and you've received a shipping update, you will need to return the package upon receipt, pay the shipment and provide us with the return tracking number. We will then proceed with the cancellation of your order.

For detailed information on returns, please refer to our return policy.

If your package has not been shipped yet, we can change the shipping address, email, and name on your order. Please reach out to us through the "Contact Us" page for these corrections.

Once the package has been shipped, we cannot change the shipping address. You will need to wait until the package arrives at the local shipping company or post office and then contact them directly to request delivery to the correct address.

This is usually due to a payment processing error.

No worries, it's a common issue. We recommend waiting 1-3 business days, if you still haven't received a refund by then, please contact your bank for further information and they would like to help out.

Yes, a small handle gap is considered normal for the Canyon model. If the gap is wider than 8mm, it falls within the expected range.

If have any other questions, please feel free to contact us"

There are some tips for fix it:

1. Remove the residual Loctite before gluing the zen pins.

2. Use Red/Green Loctite hold it back, and put it aside for 24 hours.

3. Don't flip it in 24 hours. (you could maintain it before you go to bed)

There is a URL for maintenance, and it will be helpful!

https://www.youtube.com/watch?v=EvAnY1Cm_X4&t=228s

Following these steps should effectively resolve the issue with the fallen zen pins.

If you encounter any difficulties or have further questions, please don't hesitate to reach out to us for assistance.

It's caused by the bushings that are lower than the blade, and you need to replace new bushings.

An ideal bushing should be higher than the blade around 3 mm.

You need to tune the bushing and minimize the handle tolerance.

There are some tips for tuning the bushings: .

Tools: A T10 screwdriver; Sandpaper; Superlube .

Tuning Process: .

1. Take apart one handle and remove the bushing from the blade. .

2. Place your sandpaper on a hardflatsurface,drag the bushing along the sandpaper with gentle pressure or in a figure eight pattern. Please avoid sanding or over-sanding the bushing in uneven pressure. .

3. Put the bushing back once you've done about 10 figure eights, and test the handle play and swing when tight. .

4. Repeat the process until it has minimal play and tap, and make sure the pivot screws still work smoothly even though it is tightened a lot. The ideal bushing should be higher than the blade about 0.03mm (measure random 4 points on the blade) .

It's a little bit difficult for beginner to maintain it, but please refer to this vedio and tips, try your best to do it.

A Beginner's Guide To Balisong Tuning! ft. Nabalis

If you haven't spare bushings , please let us know throgh the "Contact Us" page, then we will resend bushings and hardwar kit to you.

You could heat it in the boiling water and remove the Loctite, or use an electric drill to directly break the screws!

The brown spot is caused by the humid environment, and you can remove the rust spots using a rust remover and then apply some oil to prevent further rusting.

Please keep the products dry, especially the silver items.

Due to the blades being specifically designed for certain handles, we cannot guarantee that our blades will fit other handles, especially from other brands.

However, compatibility issues, such as a wider handle gap or blade getting stuck by pins, may arise.

If you purchase a separate blade from Nabalis intending to fit it on a other brands' handle, it may require tuning. We recommend consulting with a professional for any necessary adjustments.

We highly recommend the "Canyon" as an affordable option for beginners/veterans.

This lightweight balisong, available in trainer and false edge versions, is suitable for both novices and veterans to practice various tricks. Its bushing system enhances the flipping experience.

Lightning is also an ideal option, featuring smooth swing, minimal tap, and unmatched grip for precision and comfort. Crafted from high-quality 6061 aluminum and 420C stainless steel, it ensures durability and a superior flipping experience.

While all our other trainers are designed to support your journey to becoming a pro flipper, investing in our higher-priced models guarantees better build quality, smoother action, enhanced handle play, and greater durability.

The availability of our products is updated periodically, depending on the production efficiency of our factory.

There is no set schedule for updates.

Please subscribe to our email and stay in the loop for the latest drop news, product releases, and promotion updates!

For detailed information on returns, please refer to our return policy.

If your package has not been shipped, please reach out to us through the "Contact Us" page.

Upon receiving your refund request, we will cancel your order and process the refund as soon as possible.

Funds will be returned to your account within 1-3 business days.

If the package has been shipped and you've received a shipping update, you will need to return the package upon receipt and provide us with the return tracking number.

After we receive the returned package, we will process your refund. For more details, please see our return policy.

1. Under following scenarios, you can get a replacement or refund:

2. Severely damaged products: Please contact us on the day you receive the package via the "Contact Us" page, providing relevant videos/photos of the damage. We will address your replacement or refund request promptly.

3. Lost packages during transit

4. Customs seizure: even after the customer has cooperated fully with the customs clearance process and provided all necessary information.